Returns & Refund

Nest & Best LTD

Last updated: 19 August 2026

Company Number: 16272499

Website: https://nestandbest.co.uk/

1. 60-Day Returns on All Products

You may request a return within 60 days of delivery under our voluntary returns policy.

Before returning any item, you must contact us within the 60-day period to obtain return or collection instructions.

Returned products must be:

·         Unused, except for reasonable inspection where applicable.

·         Clean and in a resaleable condition.

·         Free from stains, marks, odours, damage, misuse or excessive wear.

·         Returned with all parts, fittings, accessories and components where possible.

·         Securely packaged where a packaged return is requested, so the item can be transported safely.

We may refuse a voluntary return, or make a fair deduction from the refund, where the item has been used beyond reasonable inspection, damaged, altered, stained, misused, returned incomplete or otherwise reduced in value. This does not limit any rights you may have where an item is faulty, damaged, incorrect or not as described.

Where goods are made to your specifications or are clearly personalised, statutory change-of-mind cancellation rights may not apply. Our 60-day policy is a separate voluntary benefit and applies only on the terms set out here.

2. Change-of-Mind Returns

We accept eligible change-of-mind return requests within 60 days of delivery under this voluntary policy.

Where Nest & Best arranges collection for a voluntary change-of-mind return, a £60 collection fee applies. The collection fee will either:

·         Be deducted from your refund; or

·         Be payable before collection is arranged.

Examples of change-of-mind returns include:

·         You no longer want the item.

·         You ordered the wrong size, colour, fabric or configuration.

·         The item does not fit because of access restrictions at the delivery address.

·         You changed your mind after placing the order.

·         The product was manufactured correctly according to the specifications selected at checkout.

Any statutory cancellation rights that apply to a particular order remain unaffected. Where the law gives you stronger rights than this voluntary policy, those statutory rights apply.

3. Faulty, Damaged, Incorrect or Not as Described Items

If your item arrives faulty, damaged, incorrect or not as described, please contact us as soon as reasonably possible. You may be entitled to a remedy under UK consumer law.

Depending on the circumstances, an appropriate remedy may include:

·         Replacement parts

·         Product repair

·         Replacement item

·         Collection

·         Partial refund

·         Full refund

Where we confirm that the item is faulty, damaged, incorrect or not as described and collection is required, collection will be arranged free of charge and the £60 change-of-mind collection fee will not apply.

To help assess the issue, we may reasonably request:

·         Photographs

·         Videos

·         Measurements

·         A description of the issue

·         Other relevant supporting information

4. Cancellations & Order Amendments

If you need to cancel or amend your order, please contact us as soon as possible at:

Email: info@nestandbest.co.uk

Phone: +44 7554 557643

Because many products are made to order, changes or cancellations may not be possible once production has begun. If a cancellation or amendment is possible, we will confirm this with you.

If production has already started or the order has been dispatched, the request may need to be handled through the returns process after delivery, subject to your statutory rights and any applicable exception for goods made to your specifications or clearly personalised.

5. How to Request a Return

To request a return, contact:

Email: info@nestandbest.co.uk

Phone: +44 7554 557643

Please include:

·         Your order number

·         Your full name

·         Your delivery postcode

·         The item(s) you wish to return

·         The reason for the return

·         Photographs or videos where applicable

Please do not send or return any item to an address unless you have received return instructions from Nest & Best. Unauthorised returns may be delayed or may not be accepted where a collection or different return method is required.

6. Refunds

Once a returned item has been received and, where appropriate, inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method wherever possible.

We normally process approved refunds within 5 working days after inspection. Where statutory law requires a refund sooner or by a specific deadline, we will follow the applicable legal deadline.

Your bank, card issuer, Klarna, Clearpay, PayPal or other payment provider may take additional time to show the refund in your account after we have processed it.

For voluntary change-of-mind returns where Nest & Best arranges collection, the £60 collection fee will be deducted from your refund unless it has already been paid separately.

For confirmed faulty, damaged, incorrect or not-as-described items, no change-of-mind collection fee will be deducted.

7. Refund Deductions

Where permitted by law, we may reduce a refund if a returned item has lost value because of handling, use or damage beyond what is reasonably necessary to inspect it.

This may include:

·         Damage after delivery

·         Stains, marks, odours or signs of use beyond reasonable inspection

·         Missing parts, fittings or accessories

·         Incorrect assembly or damage caused by attempted assembly

·         Alteration or modification

·         Damage caused by inadequate return packaging where packaging was required

·         Failure to follow care or assembly instructions

·         Returning the item in a condition that has materially reduced its value

Any deduction will be assessed fairly and explained to you. We will not use this section to remove or restrict statutory remedies for faulty, damaged, incorrect or misdescribed goods.

8. Items That Cannot Be Returned Under the Voluntary Policy

We may refuse a voluntary change-of-mind return, or reduce the refund where permitted, if the item:

·         Has been used beyond reasonable inspection

·         Has been damaged after delivery

·         Has stains, marks, odours or excessive wear

·         Has been altered or modified

·         Has missing parts, fittings or accessories

·         Has been misused

·         Has been damaged through incorrect assembly

·         Has been damaged because care instructions were not followed

·         Cannot be safely collected because of access restrictions that were not present at delivery or were not disclosed when collection was arranged

This section does not affect your statutory rights if the product is faulty, damaged, incorrect or not as described.

9. Faulty Products & Warranty

If your product develops a fault, please contact us with:

·         Your order number

·         A description of the issue

·         Photographs or videos where possible

Selected Nest & Best products include a 5-year warranty covering qualifying manufacturing defects in materials and workmanship under normal household use, subject to the full warranty terms and exclusions.

Full warranty terms are available in our Warranty Policy. The warranty is provided in addition to your statutory rights and does not replace them.

10. Contact Us

If you have any questions about returns or refunds, please contact us:

Company	Nest & Best LTD
Email	info@nestandbest.co.uk
Phone	+44 7554 557643
Website	https://nestandbest.co.uk/
Registered office	102 Bradford Road, Dewsbury, England, WF13 2EW

Please do not send returned goods to the registered office unless Nest & Best has specifically instructed you to do so. We will provide the correct return or collection instructions for your order.

Important: This policy is intended to explain Nest & Best’s voluntary returns process. It does not exclude, restrict or replace any rights or remedies you have under applicable UK consumer law.