At Nest and Best , we’re committed to delivering quality beds to customers all across the UK with a standard delivery timeframe of 5–7 working days. Please review our return policy below:

Returns & Damages

  • Damaged During Delivery or Assembly:
    If your bed or mattresses arrives damaged during delivery or is damaged during professional installation by our team, we will accept a return or arrange a replacement at no additional cost. Please report any such damage within 48 hours of delivery.

  • Warranty Coverage:
    All our beds come with a 12-month warranty covering manufacturing defects. If a fault arises during this period (not caused by customer misuse or improper handling), we will repair or replace the item in accordance with the warranty terms.

No Returns – Customer Fault

  • We do not accept returns for damage caused by customer mishandling, incorrect assembly (if done by the customer), or general wear and tear.

  • Returns are not accepted for reasons such as change of mind, incorrect size ordered, or aesthetics unless the item is unused and in its original packaging (subject to discretion and potential restocking fees).

How to Report a Return or Issue

To initiate a return due to delivery damage or warranty issue, please contact our customer service team within 48 hours of receiving your bed. Provide your order number and photographs of the issue for quicker processing.

Contact Us

We’re here to help! Whether you have a question about our beds, need support with your order, or simply want to say hello — feel free to reach out to us.

📍 Our Address

Nest and Best
Unit 15 lady Ann mills
Wf17 0ps United Kingdom

📧 Email Us

For general inquiries or support:
nestandbest@info.com

📞 Call Us

Need urgent help or want to speak directly with our team?
Phone: +44 7554557643