Shipping & Delivery

Nest & Best LTD

United Kingdom  |  Last updated: 19 August 2026

Your selections may include size, fabric, colour, storage option, finish, configuration,
mattress, headboard design or other product specifications.

Important: Delivery estimates begin from the date of dispatch, not from the date your order is placed. As every item is made to order, production times may vary.

This policy does not affect your statutory rights under UK consumer law.

1. Delivery Areas

We currently deliver throughout the UK Mainland.

Delivery to Northern Ireland, remote areas, offshore locations and selected postcodes may be available for an additional charge. Any applicable delivery charge will be displayed at checkout before payment is completed.

2. Delivery Options & Costs

UK Mainland - Standard Delivery

·         Cost: Free

·         Estimated Delivery: 6-9 business days from dispatch

·         Service: Courier or specialist furniture delivery network

UK Mainland - Express Delivery

·         Cost: £50

·         Estimated Delivery: 1-3 business days from dispatch

·         Availability: Selected products and eligible UK Mainland postcodes only

Northern Ireland

·         Cost: £65

·         Estimated Delivery: 6-12 business days from dispatch

Remote & Offshore Locations

Delivery to remote or offshore locations may take longer and may incur an additional delivery charge. Any extra cost will be shown at checkout before your order is confirmed.

3. Bespoke & Made-to-Order Products

Every Nest & Best product is made specifically to your order.

Your chosen specifications may include:

·         Size

·         Fabric

·         Colour

·         Storage option

·         Layout

·         Finish

·         Configuration

·         Mattress choice

·         Headboard design

·         Other selected product options

As each product is handcrafted to your specifications, production times may vary depending on the item ordered and your selected options.

4. Production & Dispatch Times

Since every product is made to order, production times depend on factors including:

·         Product type

·         Selected specifications

·         Current production workload

·         Material availability

·         Delivery location

Please note that delivery estimates begin after dispatch, not from the date your order is placed.

Once your order has been dispatched, we will provide tracking or delivery updates where available. Our courier or delivery team may contact you to arrange or confirm your delivery.

5. Order Processing

Orders placed before 12:00 pm (Monday-Friday) are normally processed on the same working day.

Orders placed after 12:00 pm, on weekends or on bank holidays will usually be processed on the next working day.

Once your order has been accepted and production has begun, changes to your selected specifications may no longer be possible.

If you notice an error in your order, please contact us immediately at info@nestandbest.co.uk.

6. Delivery Access Requirements

Customers are responsible for ensuring:

·         The delivery address and contact details are correct.

·         Suitable access is available at the property.

·         Doorways, staircases, hallways, lifts and access routes are large enough for the item.

·         The product dimensions are suitable for the intended room.

·         Someone is available to receive the delivery where required.

·         Any parking restrictions, permits, concierge requirements or building access arrangements are communicated in advance.

If delivery cannot be completed due to incorrect information, restricted access, missed delivery or no one being available, a re-delivery or collection charge may apply.

If the product cannot fit into your property due to access limitations, this will not be considered a product fault. Any associated return, storage, cancellation or re-delivery costs may be the customer's responsibility, subject to your statutory rights.

7. Packaging & Assembly

All products are securely packaged to help protect them during transport.

Some items may arrive flat-packed, unless otherwise stated on the product page.

Assembly services may be available as an optional service where specified.

Before assembly, please check:

·         All parts

·         Product dimensions

·         Fabric

·         Colour

·         Finish

We recommend keeping the original packaging until you are completely satisfied with your purchase.

8. Damaged, Missing, Faulty or Incorrect Items

Please inspect your order as soon as reasonably possible after delivery.

If your order arrives damaged, faulty, incomplete or incorrect, please contact us within 48 hours where possible. Reporting an issue within 48 hours helps us investigate promptly, but it does not limit your statutory rights.

Please provide:

·         Order number

·         Full name and contact details

·         Description of the issue

·         Clear photographs of the product

·         Clear photographs of the packaging

·         Photos of labels or affected areas

After reviewing your claim, we will arrange an appropriate resolution where necessary. This may include:

·         Replacement parts

·         Product repair

·         Replacement item

·         Collection

·         Refund

If the issue is confirmed to be damage on arrival, a fault, an incorrect item or an item not as described, collection will be arranged free of charge where collection is required.

9. Delivery Delays

We always aim to meet the estimated delivery times shown on our website and at checkout.

However, delays may occasionally occur due to:

·         Courier disruptions

·         Traffic conditions

·         Severe weather

·         Production delays

·         Stock or material availability

·         Remote delivery locations

·         Circumstances beyond our reasonable control

If your order is significantly delayed, we will keep you informed wherever possible. Where a delivery date or period has been agreed with you, your rights under UK consumer law remain unaffected.

10. Contact Us

If you have any questions regarding delivery, please contact us:

Company	Nest & Best LTD
Company Number	16272499
Email	info@nestandbest.co.uk
Phone	+44 7554 557643
Address	102 Bradford Road, Dewsbury, England, WF13 2EW
Opening Hours	Monday to Friday, 9:00 am - 5:00 pm

Website: https://nestandbest.co.uk/