Warranty Policy

Nest & Best LTD

5-Year Warranty  |  United Kingdom  |  Last updated: 19 August 2026

1. Warranty Period and Eligibility

The warranty begins on the original date of delivery and runs for 5 years. It applies to the original purchaser of the product and to products purchased directly from Nest & Best for normal domestic household use.

Proof of purchase is required for all warranty claims. If a product or component is repaired or replaced under this warranty, the original warranty period continues from the original delivery date; it does not restart.

2. What the Warranty Covers

Subject to the terms and exclusions below, this warranty covers manufacturing faults or defects arising during normal domestic use, including:

·         Manufacturing defects affecting bed frames, divan bases, headboards, structural components or supporting components.

·         Defects in stitching, upholstery construction, fabric attachment or workmanship that are attributable to manufacture rather than normal use.

·         Manufacturing defects in mattress construction, foam, springs or internal components, where applicable.

·         Mechanical manufacturing faults in ottoman lift mechanisms, storage mechanisms or drawer systems, where fitted.

·         Other defects in materials or workmanship confirmed by Nest & Best following assessment.

3. Warranty Remedy

If Nest & Best confirms a valid defect covered by this warranty, we will provide an appropriate warranty remedy. Depending on the nature of the fault, availability of parts and the circumstances of the claim, this may include:

·         Repair of the affected product or component.

·         Replacement of the affected component or product with the same or a reasonably equivalent item.

·         A refund or other appropriate remedy where repair or replacement is not suitable.

Where a refund is provided solely under this voluntary warranty, it will be based on the original purchase price of the affected product, subject always to any separate rights and remedies you have under UK consumer law.

We may ask for photographs, video, measurements or other reasonable evidence, arrange an inspection, or ask an authorised representative to assess the product before a warranty claim is approved.

4. What the Warranty Does Not Cover

This voluntary warranty does not cover problems that are not caused by a manufacturing defect, including:

·         Damage caused by misuse, abuse, neglect, accidents, improper handling, incorrect storage or use outside normal domestic conditions.

·         Damage caused by incorrect or unauthorised assembly, dismantling, relocation, repair, alteration or modification.

·         Normal wear and tear, including expected fabric wear, pilling, fading, colour variation, minor cosmetic changes, or normal softening of fillings and foam over time.

·         Normal mattress settlement or body impressions that do not amount to a manufacturing defect.

·         Damage caused by pets, spills, stains, moisture, mould, burns, sharp objects, infestations or unsuitable cleaning products.

·         Damage caused after delivery that is unrelated to a manufacturing fault, including accidental damage or damage during customer-arranged transport or moving.

·         Products used for commercial, rental, hospitality or other non-domestic purposes unless Nest & Best has agreed otherwise in writing.

·         Problems caused by failure to follow product care, weight, ventilation, mattress support or usage instructions supplied with the product.

·         Minor variations in colour, texture, grain, stitching or appearance that are normal characteristics of the material and do not affect the product’s function.

5. How to Make a Warranty Claim

To make a warranty claim, please contact Nest & Best and provide:

·         Your order number or other proof of purchase.

·         A clear description of the problem and when you first noticed it.

·         Clear photographs and, where useful, video showing the fault.

·         Any additional information reasonably requested to help us assess the claim.

Email	info@nestandbest.co.uk
Phone	+44 7554 557643
Claims address	Unit 105, Lady Bradford Road, Dewsbury, WF13 2EW, United Kingdom
Website	https://nestandbest.co.uk/

Our team will review the information provided and contact you with the next steps. Please do not dispose of the product or arrange unauthorised repairs before the claim has been assessed unless this is necessary for safety.

6. Your Statutory Rights

This 5-year warranty is a voluntary commercial warranty provided in addition to, and does not replace, restrict or exclude your statutory rights under UK consumer law, including rights that may apply when goods are faulty, not as described, or not fit for purpose.

Your statutory rights may provide remedies independently of this warranty and may continue to apply even if this warranty has expired. Nothing in this policy is intended to limit any right or remedy that cannot lawfully be limited.

7. Important Notes

·         The warranty period starts from the original date of delivery.

·         Proof of purchase is required for warranty claims.

·         The warranty applies only to qualifying manufacturing defects and does not provide accidental-damage cover.

·         A claim may be declined where the issue falls within an exclusion in this policy and is not otherwise covered by applicable statutory rights.

·         If any term of this warranty conflicts with a mandatory right under UK consumer law, the mandatory consumer right will take priority.

8. Company Information

Nest & Best LTD

Company Number: 16272499

Registered Office: 102 Bradford Road, Dewsbury, England, WF13 2EW

United Kingdom